We only accept below 3 reasons for returns.
1. Wrong Size
2. Wrong items shipped
3. Defective items
Once you received wrong items or defective items, you notify us within 7 day of receipt the products to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
All returns must be authorized
To receive authorization for a return, you must contact customer service to obtain a return authorization information. All items must be returned in a new, unworn, and unwashed condition. All original tags must still be attached. If you return items without authorization that we will refuse acceptance or non-refundable.
Physical damage to a product caused by the user don't apply to this policy.
Friendly notice: Ship back by best way so that we could get it more quickly and then solve it ASAP.
Cancellation of an order must be requested before the order has been dispatched. Because that we process all orders as quickly as possible within 6-8 hours after orderss placing, so we are not always able to cancel an order after it is placed. Hope yoou can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the shoes are scuffed from trying the shoes on at a fitting we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in. This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable. We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return.
Although we provide return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
Please contact our customer service first to obtain the return address.All returned merchandise should be sent to the shipping address we email you, if it is not the right address, we are not responsible for the loss caused by the issue.
We do not cover the shipping cost of return & exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
prodirectshoes.co.nz reserves the right to inspect returned items to determine if the product has been worn, used or altered. If returned footwear is not in resellable condition, a shipping fee will be charged to customer credit card and footwear will be returned to customer. Purchaser pay shipping charges to return products to us and a shipping charge will be added to all exchanges. Refunds will be issued to the credit card on file immediately upon arrival of returned item.